Access Center Coordinator

Job Summary

Serving as a key point of contact for patients and providers, the full-time Access Center Coordinator will manage prior authorization and imaging tasks, support patient registration and appointment scheduling, and verify insurance eligibility in a fast-paced, hybrid environment.

Key responsibilities

• Coordinate patient registration and scheduling for new appointments while managing prior authorization requests focused on radiology
• Accurately document patient information and communications within EPIC and other systems, ensuring compliance with HIPAA regulations
• Provide exceptional customer service by answering inquiries, processing referrals, and assisting with denial analysis and payer appeals

Required qualifications

• Experience with prior authorization processes
• High school diploma or equivalent; healthcare, registration, scheduling, or customer service experience preferred
• Strong organizational and multitasking capabilities in a high-volume call center environment
• Familiarity with healthcare scheduling, referrals, insurance verification, and EPIC is preferred
• Ability to work independently and collaboratively within a team