Access Specialist

Job Summary

Providing essential support to patients and providers, the full-time remote Associate Access Specialist will manage inbound and outbound calls, schedule appointments, and address customer needs while ensuring compliance with clinic guidelines.

Key responsibilities

• Answers calls efficiently for multiple areas, ensuring accurate information and customer assistance
• Schedules patient appointments in electronic systems, prioritizing health issues according to urgency
• Documents customer information and communicates effectively with clinic staff and providers

Required qualifications

• High School Diploma or GED
• At least 1 year of relevant work experience
• Basic knowledge of patient scheduling and call center etiquette
• Understanding of customer service principles and patient satisfaction improvement
• Ability to navigate complex situations and make sound decisions