Access Specialist

Job Summary

Providing essential support to patients and providers, the full-time remote Associate Access Specialist will manage inbound and outbound calls, schedule appointments, and address customer needs while ensuring accurate documentation and adherence to clinic guidelines.

Key responsibilities

• Answers calls efficiently for multiple areas, utilizing standard greetings and ensuring customer needs are met
• Schedules patient appointments in electronic systems, prioritizing based on urgency and providing necessary information to customers
• Documents customer information and messages accurately for clinic staff and providers

Required qualifications

• High School Diploma or GED
• Minimum of 1 year of relevant work experience
• Basic knowledge of patient scheduling and call center etiquette
• Ability to demonstrate customer service skills and handle difficult calls professionally
• Familiarity with electronic documentation systems