Accessibility Support Assistant
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Job Summary
To support learners and educators with disabilities, the part-time contractor Accessibility Customer Support Assistant will address accessibility inquiries, troubleshoot usability issues, and coordinate technical escalations in a remote environment.
Key responsibilities
- Monitor and respond to accessibility support inquiries through Salesforce, email, and the AccessText Network
- Troubleshoot user-facing accessibility concerns and provide clear guidance to resolve issues
- Coordinate with cross-functional teams to escalate technical blockers and track remediation workflows
Required qualifications
- Demonstrated ability to troubleshoot technical or usability issues
- Experience managing a high volume of time-sensitive inquiries
- Strong track record of handling confidential or sensitive user information
- Ability to work independently and collaborate across distributed teams
- Familiarity with standard assistive technologies such as screen readers or text-to-speech tools
Complete Job Description
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