Account Advisor I

Job Summary

Resolving benefit and claims inquiries from members and providers, the full-time Account Advisor I will operate in a high-volume call center environment, ensuring a positive customer experience while maintaining compliance with applicable regulations and company policies.

Key responsibilities

• Handle inbound inquiries related to benefits, claims, billing, and eligibility
• Research and resolve customer issues across multiple systems to ensure accuracy of benefits and payments
• Document interactions and ensure completeness and accuracy of information while meeting established customer service performance metrics

Required qualifications

• High School Diploma or Equivalent
• 1 year of customer service or medical office experience required, or completion of BRCC Medical Assistant, Coding & Insurance pathway in lieu of experience
• Call center experience preferred
• Proficiency in Microsoft Office and related systems
• Familiarity with healthcare/insurance terminology preferred