Account Associate, Mid-Market

Job Summary

Managing a diverse portfolio of Enterprise customers, the full-time Account Associate, Mid-Market will focus on driving renewal strategies, optimizing customer value realization, and uncovering expansion opportunities while working remotely.

Key responsibilities

• Deliver best-in-class Net Retention and Gross Retention rates through effective communication and risk mitigation
• Partner with Sales Teams on account planning to drive total book of business growth
• Accurately forecast renewal opportunities and maintain operational excellence through continuous improvement

Required qualifications

• 3+ years of experience in account management, customer success, or sales with enterprise customers, preferably in B2B SaaS
• Background in consultative sales with an emphasis on discovery and navigating complex business needs
• Proven ability to build strong relationships and manage competing priorities in a high-growth environment
• Familiarity with the Atlassian product suite and experience with CRM and Business Intelligence tools
• Interest in agile methodologies, project management, and IT service management