Account Director

Job Summary

Driving growth across mid-tier accounts, the full-time Account Director will manage expansion revenue targets through upselling and cross-selling, collaborating with Customer Success Managers while working remotely.

Key responsibilities:

• Own and exceed expansion revenue targets for assigned tier 2 customer accounts
• Manage the expansion pipeline, ensuring accurate forecasting and documentation
• Lead expansion conversations with customers, including discovery, value-selling, and proposal delivery

Required qualifications:

• 3+ years of experience in mid-market/enterprise account growth or expansion sales in a SaaS or B2B environment
• Proven track record of identifying and closing renewals, upsell, and cross-sell opportunities
• Strong ability to work cross-functionally in a team-based account model
• Analytical and data-driven mindset with the ability to spot trends and insights
• Experience in digital accessibility or adjacent SaaS markets is a bonus