Account Director

Job Summary

Owning the business and financial performance of a portfolio of corporate and franchisor clients, the full-time Account Director will manage executive client relationships, drive enterprise expansion, and oversee portfolio profit and loss in a remote capacity with occasional in-person collaboration in Denver.

Key responsibilities

• Lead executive client relationships across corporate and franchisee levels, addressing disconnects to enhance retention
• Drive enterprise expansion and enrolled-location growth through additional services and improved franchisee participation
• Manage account strategy for franchise conventions, ensuring effective follow-through on leads and commitments for growth

Required qualifications

• Seven to twelve years of experience in digital marketing, client leadership, or agency account management
• Proven track record of retention, expansion, and portfolio financial accountability
• Strong understanding of client business plans, unit economics, and franchise systems
• Ability to manage a portfolio profit and loss and drive growth metrics
• Experience in leading teams and coordinating service delivery across multiple functions