Account Management Specialist

Job Summary

To support client success through expert coordination and strategic problem-solving, the full-time Account Management Specialist will manage client onboarding, monitor performance, resolve complex issues, and assist in contract renewals while collaborating across business functions.

Key responsibilities

• Ensure client satisfaction by collaborating across business functions and following through on outstanding items until resolution
• Monitor client performance by tracking internal metrics and maintaining accurate client records
• Resolve complex issues by researching problems, accessing resources, and escalating to appropriate internal experts

Required qualifications

• 1+ years of experience in health insurance, employee benefits, human resources, or the healthcare industry
• Experience onboarding new clients and providing account-based service preferred
• Comfort working with HR Directors and Executives
• Proactive problem-solving mindset with the ability to work independently and as part of a team
• Detail-oriented approach with strong organizational and analytical capabilities