Account Management Team Lead
Job Summary
Providing hands-on leadership in a remote setting, the full-time Account Management Team Lead will coach and develop Account Managers, manage daily pipeline performance, and resolve escalations while ensuring a high-quality experience for Sales and broker partners.
Key Responsibilities
- Lead and coach Account Managers to enhance performance and service quality
- Monitor team pipeline and performance metrics, addressing issues proactively
- Facilitate effective communication and collaboration between Account Management, Sales, and Operations
Required Qualifications
- Experience in mortgage processing, account management, or mortgage operations
- Previous leadership or coaching experience preferred
- Strong client-service mindset with the ability to build effective relationships
- Proficiency with mortgage lending software and pipeline management tools
- Ability to troubleshoot complex loan scenarios and manage escalations effectively
Complete Job Description
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