Account Management Team Manager

Job Summary

Leading the Account Management team, the full-time Manager will oversee customer relationships post-launch, coach account managers, and drive growth initiatives in a remote setting.

Key Responsibilities

• Oversee post-launch relationships and act as a resource for account managers handling complex customer inquiries
• Implement growth strategies, including promotions and new feature pitches, to enhance account retention and GMV growth
• Monitor account health, identify risks early, and resolve escalations by collaborating with cross-functional teams

Required Qualifications

• 5+ years of experience in account management or customer success, particularly with enterprise accounts
• 2+ years of leadership experience in mentoring or training team members
• Proficient in using AI tools for research and analysis in customer interactions
• Strong negotiation skills and experience in running renewal conversations
• Effective communicator with experience in presenting data and insights to clients