Account Manager

Job Summary

Managing a portfolio of clients, the full-time remote Account Manager will build and maintain trusted relationships, oversee the renewal process, and identify upsell opportunities while collaborating closely with Customer Success to ensure client satisfaction and retention.

Key responsibilities

• Build and maintain strong relationships with clients, serving as a strategic advisor
• Own the renewal process and proactively identify upsell and cross-sell opportunities
• Track client engagement and satisfaction metrics to mitigate churn risk

Required qualifications

• 3+ years of experience in account management or customer success in SaaS or technology environments
• Proven track record of managing renewals and driving upsell/cross-sell outcomes
• Experience working cross-functionally in a fast-paced, client-centric environment
• Familiarity with CRM tools and customer success platforms
• Legally eligible to work in Canada or the United States