Account Manager

Job Summary

Owning a high-volume portfolio of solar professionals, the full-time remote Account Manager will drive customer retention, early renewals, and upsell opportunities while leveraging AI-assisted workflows and operational processes in the Scaled Account Management segment.

Key responsibilities

• Manage and grow a portfolio of accounts, ensuring timely engagement and driving retention and upsell opportunities
• Operationalize AI-assisted workflows to support customer onboarding, health monitoring, and upsell identification
• Maintain structured Salesforce data to ensure reliable inputs for AI-driven workflows and collaborate cross-functionally to enhance customer experience

Required qualifications

• 2+ years of experience in Account Management, Customer Success, or Sales, preferably in a SaaS or clean tech environment
• Proven ability to manage a high-volume book of business with strong retention and upsell results
• Experience with Salesforce or similar CRM tools, emphasizing data hygiene
• Ability to identify account health signals and act proactively to mitigate risks
• Strong written communication skills, capable of crafting personalized outreach at scale