Account Manager
Job Summary
Managing a portfolio of existing SaaS customers, the full-time remote Account Manager will drive product adoption, manage renewals, and identify strategic expansion opportunities to deliver measurable business value.
Key Responsibilities
- Own a portfolio of existing customers to ensure adoption, value realization, and retention
- Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities
- Monitor customer health using usage analytics and business insights to identify and address risks early
Required Qualifications
- 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals
- 4+ years of proven success managing renewals and growth within a SaaS environment
- Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker
- Bachelor's degree or equivalent experience
Complete Job Description
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