Account Manager
Job Summary
Supporting daily quality management and operations, the full-time Account Manager will execute standard operating procedures, master internal tools, and engage with customers and partners in a 100% remote setting.
Key responsibilities
- Support daily and hourly quality management and operational activities
- Execute, evaluate, and provide feedback on standard operating procedures (SOPs)
- Communicate regularly with customers, merchants, and Dashers to resolve issues and support delivery operations
Required qualifications
- Experience in last-mile logistics, delivery customer service, or live operations support
- Experience with Slack
- Experience using customer support or ticketing platforms, such as Zendesk and/or Salesforce
- Ability to adapt quickly to changing priorities and operational environments
Complete Job Description
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