Account Manager

Job Summary

Managing the success and growth of a portfolio of customers, the full-time remote Account Manager will oversee the entire post-sale customer lifecycle, including onboarding, adoption, renewals, and expansions while serving as the primary relationship owner and internal advocate.

Key Responsibilities

• Develop and manage customer success and adoption plans, monitoring product usage and engagement to identify risks and opportunities
• Build strong relationships with stakeholders and coordinate customer initiatives, ensuring clear objectives and accountability
• Own renewal strategy and execution, managing the complete process from planning through contract signature

Required Qualifications

• Five to seven years of experience in account management, customer success, or client services, preferably in a SaaS or technology environment
• Proven track record of exceptional performance in renewal, retention, and growth, ranking among the top 5-10% of performers
• Experience managing commercial and contractual processes, including negotiations and renewals
• Strong program-management skills with the ability to coordinate multiple stakeholders and drive initiatives to completion
• Bachelor's degree