Account Manager

Job Summary

Managing a portfolio of client accounts, the full-time remote Account Manager will serve as the primary point of contact, ensuring smooth delivery and fostering trusted relationships while coordinating a team of contractors.

Key Responsibilities:

• Serve as the main day-to-day point of contact for assigned client accounts, building relationships and maintaining client confidence
• Lead weekly client status calls, capturing actions and decisions while producing status reports for clients and internal leadership
• Manage and coordinate the contractor team, assigning work, setting priorities, and ensuring quality and deadlines are met

Required Qualifications:

• 7+ years in account management, client success, project management, or a comparable client-facing role
• Experience in government contracting is required
• Proven ability to manage contractors or cross-functional contributors effectively
• Highly organized and self-directed with strong follow-through
• Calm and credible under pressure, trusted as an escalation point by clients and teammates