Account Manager

Job Summary

Managing the customer lifecycle remotely, the full-time Account Manager will ensure customer satisfaction and retention by providing onboarding, training, and ongoing support while acting as the primary point of contact for clients.

Key responsibilities

• Provide onboarding and training resources to maximize customer platform capabilities
• Act as the main point of contact for customers, addressing needs and promoting satisfaction and loyalty
• Monitor customer health scores and proactively intervene on at-risk accounts to ensure renewals and identify upselling opportunities

Required qualifications

• 8+ years of experience in customer success, account management, or a related customer-facing role
• Bachelor's degree in computer science, business, marketing, communications, or a related field preferred
• Proficiency in CRM tools, such as Salesforce or Atlassian Suite
• Familiarity with SaaS, Conversational, and Generative AI preferred
• Strong project management skills to coordinate and execute customer success initiatives