Account Manager

Job Summary

Dedicated to managing client relationships, the full-time Account Manager will oversee account management activities, ensure client satisfaction, and support growth initiatives while working remotely.

Key responsibilities

• Manage the retention and growth of existing clients while onboarding new clients and ensuring contractual obligations are met
• Develop and implement strategic plans to maximize client engagement and satisfaction, collaborating with internal teams as needed
• Prepare and deliver client reviews, providing analytical insights and recommendations aligned with client goals

Required qualifications

• Bachelor's degree or equivalent in a related discipline
• 3+ years of direct account management experience with SMB and regional revenue clients
• Background in consulting, wellness, health insurance, healthcare, or related fields
• Proficiency in Microsoft Office, with experience in Salesforce and Gainsight preferred
• Strong organizational skills and ability to work independently in a fast-paced environment