Account Manager

Job Summary

Building and maintaining strong client relationships, the full-time Account Manager will serve as a primary contact for an assigned portfolio of clients in a hybrid work environment, focusing on problem resolution, client education, and maximizing the value of products and services.

Key responsibilities:

• Manage day-to-day account support and resolve client issues through various communication channels
• Conduct regular client calls and business reviews to align services with customer needs
• Proactively identify potential client concerns and develop solutions to enhance retention and growth

Required qualifications:

• 3+ years of experience in customer service, client-facing roles, or related fields
• Demonstrated critical thinking skills and ability to manage client issues and escalations
• Experience supporting a large customer or client base
• Bachelor's degree or equivalent professional experience
• Comfort with learning new systems and technology