Account Manager

Job Summary

Managing ongoing customer relationships, the full-time remote Account Manager will ensure account adoption, retention, and growth for medium and small-value accounts while proactively addressing client challenges and driving engagement.

Key responsibilities

• Serve as the primary point of contact for assigned accounts, providing personalized support and strategic guidance
• Continuously analyze accounts for new business opportunities and collaborate with sales reps to develop growth plans
• Conduct regular check-ins and performance reviews to maximize customer satisfaction and identify upselling opportunities

Required qualifications

• Bachelor's degree in Business, Marketing, or Communications, or equivalent experience
• 3+ years of experience in customer success, account management, or client relations, preferably in the printing or manufacturing industry
• Strong understanding of large-format printing, custom graphics, and production workflows is a plus
• Proficiency in CRM platforms and customer success management tools
• Passion for customer satisfaction with a proactive, solutions-oriented approach