Account Manager

Job Summary

Managing an assigned portfolio of customers, the full-time Account Manager will serve as the primary point of contact, providing personalized service, resolving complex service issues, and identifying sales opportunities while working in a hybrid remote environment.

Key responsibilities

• Own day-to-day relationships and service delivery for customer accounts, ensuring retention and revenue growth
• Coordinate with internal teams to process customer orders accurately and timely while confirming pricing and delivery details
• Conduct Inside Sales activities, identifying customer needs and growth opportunities, and maintaining accurate opportunity and customer activity information

Required qualifications

• High school diploma or GED required; Bachelor's Degree strongly preferred
• 5+ years of experience in customer success, account management, inside sales, or the printing industry
• Demonstrated success in managing customer relationships and developing revenue-growth opportunities
• Proficient in Microsoft Office Suite and ERP systems
• Strong consultative account management and Inside Sales skills