Account Manager

Job Summary

To support a targeted portfolio of mid-market Growth Accounts, the full-time remote Account Manager will manage customer relationships, drive proactive engagement, and coordinate internal resources to enhance customer outcomes and service adoption.

Key responsibilities

• Cultivate and maintain relationships with key stakeholders across assigned accounts
• Identify and advance growth opportunities by collaborating with internal teams to expand services
• Oversee renewal readiness planning, including monitoring timelines and customer satisfaction

Required qualifications

• Experience in consultative account management and growth planning
• Analytical skills to interpret account-health trends and service utilization
• Familiarity with CRM systems and customer reporting platforms
• Strong organizational skills for managing multiple accounts and priorities
• Ability to effectively communicate and build relationships across various organizational levels