Account Manager
Job Summary
To support a growing customer base, the full-time remote Account Manager will focus on increasing product adoption, driving customer engagement, and achieving revenue targets through upselling and referrals.
Key responsibilities
- Increase product adoption and enhance customer experience to drive renewals and retention
- Identify growth opportunities within the existing customer base and optimize customer lifecycle engagement
- Conduct strategic quarterly business reviews and address escalated client issues promptly
Required qualifications
- 5+ years of experience in Renewal Management, Account Management, Customer Success, or Customer Experience, preferably within SaaS
- 2+ years of experience in the leave of absence space, such as with a TPA or leave management technology provider
- Proven track record of achieving KPIs and driving customer engagement through strategic planning
- Experience with high-touch and digital-first account management models
- Data-driven approach to process design and effective communication skills for B2B interactions
Complete Job Description
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