Account Manager
Job Summary
Managing a portfolio of clients, the full-time Account Manager will nurture relationships with existing customers, handle support escalations, and identify growth opportunities while working remotely from the US.
Key responsibilities
- Develop a deep understanding of the cloud management platform and customer needs
- Manage customer-related support escalations to resolution, ensuring high customer satisfaction
- Deliver regular quarterly reviews with customers, tracking project timelines and feedback
Required qualifications
- 2+ years of experience in an Account Management/Customer Success/Customer Engineering role
- 3+ years of experience at a technology company
- Strong technical skills for engaging with technical teams and building relationships
- Operational and analytical skills with attention to detail
- A desire to grow within the organization and broaden skill sets
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 37,522 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
