Account Manager

Job Summary

Owning a dedicated portfolio of PadSplit hosts, the full-time remote Account Manager will proactively manage relationships, provide strategic support, and ensure host satisfaction while driving performance metrics and retention.

Key responsibilities

• Manage a portfolio of hosts, serving as their primary point of contact for support and overall direction
• Conduct regular performance check-ins and drive accountability on key metrics to enhance host value
• Resolve complex host issues and escalate when necessary, maintaining clear documentation of interactions

Required qualifications

• 3+ years of account management or customer success experience, preferably in real estate or property management
• Ability to develop deep knowledge of platform policies and fee structures for effective host communication
• Proven proactive approach to managing relationships and identifying potential issues before they arise
• Strong analytical skills to translate data into actionable insights for hosts
• Empathetic communication style, capable of balancing clarity and compassion in difficult conversations