Account Manager

Job Summary

Owning the retention and growth of an assigned portfolio, the full-time salaried Account Manager will proactively manage customer relationships, oversee renewals and upsell opportunities, and maintain accurate account information while working remotely.

Key responsibilities

• Manage retention and renewal execution for a portfolio of clients, meeting performance goals and quotas
• Conduct proactive monthly customer contact to engage stakeholders, understand needs, and identify growth opportunities
• Coordinate with internal teams to address customer needs and maintain ownership of communication and follow-through

Required qualifications

• Bachelor's degree in business, management, or a related field, or equivalent professional experience
• Three or more years of experience in account management or customer expansion in a SaaS environment
• Proven success in managing renewals and negotiating pricing with measurable commercial goals
• Experience with Salesforce and other sales engagement tools is preferred
• Familiarity with food, beverage, supplement, or nutrition compliance customers is a plus