Account Manager

Job Summary

Owning large, complex institutional partnerships, the full-time Account Manager will ensure high adoption, retention, and expansion of services while managing client relationships, contract execution, and project management in a remote environment.

Key responsibilities

• Foster strong relationships with clients and stakeholders, acting as the primary point of contact for strategic accounts
• Oversee the implementation and management of client contracts, ensuring customer satisfaction and adoption of services
• Lead the execution of client projects, collaborating with internal teams to monitor activities, resources, and timelines

Required qualifications

• Minimum of 7 years in a customer-facing role, preferably in SaaS environments
• Proven success in managing and growing high-value, strategic accounts
• Bachelor's degree required
• Experience with customer success methodologies and tools, such as Salesforce or Gainsight
• Strong analytical skills with the ability to translate data into actionable insights