Account Manager

Job Summary

Owning and growing a portfolio of mid-market and enterprise customers, the full-time Account Manager will act as a trusted advisor, deepen relationships, and identify expansion opportunities while working in a fully remote environment.

Key responsibilities

• Manage a portfolio of mid-market and enterprise accounts to drive upsell, cross-sell, and long-term retention
• Build relationships across customer organizations, presenting insights confidently to stakeholders at every level
• Collaborate cross-functionally with Solutions, Customer Success, and Partnerships to enhance adoption and customer satisfaction

Required qualifications

• 2+ years in Account Management or Sales in B2B SaaS or tech, with a proven track record of growing mid-market or enterprise accounts
• Experience with Salesforce (or equivalent CRM); familiarity with Gong is a plus
• Ability to articulate technical products to both business and technical audiences
• High energy and execution-focused, comfortable in a fast-paced, fully remote environment
• Curiosity about AI tools; background in developer tools, document processing, or APIs is a bonus