Account Manager
Job Summary
Owning the commercial relationship with existing customers, the full-time Account Manager will manage expansions, upgrades, and renewals while utilizing AI and automation to enhance processes in a remote setting.
Key responsibilities:
- Drive expansions and upgrades by transitioning customers to appropriate plans and achieving quarterly revenue targets
- Lead the renewal process for customers on annual plans in collaboration with the Customer Success team
- Develop and implement strategies to recover revenue from churned customers and create custom pricing packages as needed
Required qualifications:
- 1-3+ years of experience in account management or sales at a high-growth B2B SaaS company
- Demonstrated success in growing revenue within an existing customer base
- Experience with AI tools for building workflows and automations
- Strong commercial judgment and ability to assess customer needs against business goals
- Familiarity with the creator economy or SaaS industry is a plus
Complete Job Description
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