Account Manager

Job Summary

To grow Monthly Recurring Revenue (MRR) within an assigned book of existing Mid-Market customers, the full-time Account Manager will manage account planning, execute expansion strategies, and maintain an accurate pipeline while collaborating with cross-functional teams.

Key responsibilities

• Build account plans for priority accounts using account scores and whitespace analysis
• Run defined expansion plays, including facility adds and upgrades
• Identify and convert expansion opportunities while managing pricing, proposals, and contracts

Required qualifications

• 5+ years of experience in Account Management, Customer Success, or closing Sales in B2B SaaS
• Demonstrated ability to navigate account whitespace and execute data-driven expansion strategies
• Strong commercial negotiation skills for add-ons and contract restructuring
• Experience in pipeline management and forecasting using Salesforce
• Collaborative mindset with a history of partnering with Customer Success teams