Account Manager
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Job Summary
Managing client relationships remotely, the full-time Account Manager will serve as the operations subject matter expert for In-Home Health Assessment programs, ensuring successful implementation and ongoing service delivery while coordinating with various internal teams.
Key Responsibilities
- Support new client implementation and attend weekly client calls as an operations SME
- Address client service questions and escalations, coordinating with operations to meet service level agreements
- Monitor project health and facilitate process change requests, ensuring alignment with client needs
Required Qualifications
- Bachelor's Degree
- 2-3 years of Account Management experience in the healthcare industry
- Working knowledge of HIPAA and healthcare data privacy requirements
- Experience with MS Excel, PowerPoint, and managing SLAs
- Project management or account management certification is a plus
Complete Job Description
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