Account Manager
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Job Summary
Owning the account lifecycle for real estate investors and roofing companies, the full-time remote Account Manager will manage onboarding, monitor account health, and foster customer relationships to drive retention and expansion.
Key responsibilities
- Take the handoff from Sales at go-live, run onboarding, and ensure customers achieve early results
- Monitor account health and proactively reach out to customers to maintain engagement
- Build goodwill by responding quickly, advocating for customers, and logging all interactions in the CRM
Required qualifications
- 3-5+ years of experience managing a book of B2B accounts with a proven track record of retention and revenue growth
- Demonstrated ability to build genuine relationships with clients
- Strong negotiation, objection handling, and de-escalation skills
- Proficiency in using a CRM to manage a sales pipeline
- Experience in lead generation or working with real estate investors or roofing companies is a plus
Complete Job Description
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