Account Manager
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Job Summary
Managing a portfolio of 150-175 small business clients, the full-time Account Manager will serve as their primary point of contact and strategic growth partner, driving product adoption and upselling digital solutions in a hybrid work environment.
Key responsibilities
- Maintain strong client relationships and provide exceptional customer service through proactive communication and support
- Drive software adoption and engagement by conducting training sessions and monitoring client usage metrics
- Identify upselling opportunities and implement retention initiatives based on client feedback and performance data
Required qualifications
- Proven experience in account management or customer success within a high-volume, customer-centric environment
- Strong understanding of digital marketing and experience with Google Ads or similar advertising solutions
- Ability to advocate for technology and consult with non-technical clients on digital workflows
- Proficiency in CRM tools, such as HubSpot, for managing client interactions and pipelines
- A genuine passion for supporting small business owners and understanding their unique challenges
Complete Job Description
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