Account Manager

Job Summary

Managing an established book of business, the full-time remote Account Manager will build strong customer relationships, support service contract enrollment and renewal, and identify additional product and service opportunities while serving as the primary point of contact for customers.

Key responsibilities

• Manage and grow an assigned book of business through consistent customer engagement and service contract renewals
• Build trusted, long-term relationships with customers through regular outbound communication and follow up on marketing-generated leads
• Serve as the primary point of contact for customers, connecting them with appropriate product, service, or support resources while resolving issues

Required qualifications

• Demonstrated experience in sales, account management, or customer retention with regular outbound communication
• Experience building and maintaining customer relationships by phone
• Comfort learning and working across CRM, ERP, and other business systems
• Proficiency with Microsoft Office applications
• Bachelor's degree or equivalent relevant professional experience preferred