Account Manager

Job Summary

Owning and growing a book of existing customers and channel partners, the full-time remote Account Manager will manage renewals, conduct proactive outreach, and identify upsell opportunities while collaborating with the Customer Success team to ensure customer satisfaction.

Key Responsibilities

• Own renewals across partner and end-client accounts, ensuring timely closures within pricing guidelines
• Conduct proactive outreach to existing customers and secure meetings with decision-makers
• Identify and close upsell and cross-sell opportunities to enhance account revenue

Required Qualifications

• Experience managing a book of B2B customer accounts with a focus on renewals and retention
• Proven track record in negotiating and closing renewals and upsells
• Ability to conduct proactive outreach and engage decision-makers effectively
• Fluency in English and Spanish, both spoken and written
• Capability to work remotely from Colombia with overlapping hours across the Americas