Account Manager
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Job Summary
Managing a portfolio of MSP/MSSP partners and direct accounts, the full-time remote Account Manager will oversee onboarding, renewals, and quarterly business reviews to ensure client satisfaction and account growth.
Key responsibilities
- Facilitate onboarding handoffs to establish strong client relationships from the start
- Conduct quarterly business reviews to communicate service performance and value to clients
- Manage account renewals and expansions, ensuring clients are informed of new services and offerings
Required qualifications
- Experience managing B2B service accounts in MSP, security, SaaS, or telecom environments
- Proven ability to run effective meetings and provide clear follow-ups
- Comfortable interpreting service metrics and translating them for non-technical stakeholders
- Strong skills in managing escalations and maintaining client trust during challenging situations
Complete Job Description
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