Account Manager, AI

Job Summary

Managing and growing relationships across an assigned portfolio of existing customers, the full-time Account Manager, AI will focus on identifying opportunities for AI solutions, driving retention and expansion, and collaborating cross-functionally, all while working remotely.

Key responsibilities

• Take an AI-first, solution-oriented approach to understand customer requirements and identify opportunities for business value
• Manage relationships with influencers and decision-makers to promote customer loyalty and long-term growth
• Identify and close expansion opportunities across AI agents and additional Aptean products

Required qualifications

• Experience in Account Management, Customer Success, or sales within AI Solutions or SaaS environments
• Proven track record of retaining and growing existing customer accounts through upsell and expansion opportunities
• Ability to position complex technologies, including AI, in practical business-focused terms
• Experience developing strategic account plans and managing revenue and bookings targets
• Strong collaboration skills with experience working with cross-functional teams