Account Manager - Claims Reporting

Job Summary

Managing client inquiries and support, the full-time Account Manager - Claims Reporting will serve as the primary contact for customers utilizing the health insurance analytics platform, ensuring timely and accurate assistance while adhering to HIPAA compliance in a remote work environment.

Key responsibilities:

• Resolve customer inquiries related to the analytics platform, including claim reporting and financial tracking
• Lead software testing and quality assurance for system updates and new group implementations
• Provide subject matter expertise in analytics or health insurance to enhance customer support

Required qualifications:

• A minimum of 3 years of administrative or client management experience, preferably in healthcare or claims processing
• 2+ years of experience using CRM systems for customer ticket management
• Advanced proficiency in Microsoft Excel, including data validation and pivot charts
• Strong understanding of Employee Benefit and Self-Funded Health Plan insurance
• Proven project management and organizational skills with the ability to adapt to multiple priorities