Account Manager, Customer Excellence

Job Summary

Managing customer relationships and day-to-day account activities, the full-time hybrid Account Manager, Customer Excellence will analyze customer needs, coordinate solutions, and maintain communication to ensure satisfaction and retention.

Key responsibilities

• Develop and maintain productive relationships with customers and internal stakeholders to support satisfaction and retention
• Independently manage routine and moderately complex account activities and customer communications
• Analyze customer needs and service requirements to determine appropriate actions and coordinate solutions

Required qualifications

• Bachelor's degree in business, communications, supply chain, or a related field, or equivalent experience
• Minimum of three years of relevant experience in account management or customer relationship management
• Demonstrated analytical, problem-solving, and decision-making skills
• Working knowledge of customer engagement and relationship management practices
• Proficiency with Microsoft Office applications and ability to learn CRM systems