Account Manager, Customer Excellence

Job Summary

Managing customer relationships, the full-time Account Manager, Customer Excellence will support day-to-day account activities, analyze customer needs, and coordinate solutions in a hybrid work environment.

Key responsibilities

• Develop and maintain productive relationships with customers and internal stakeholders to enhance satisfaction and retention
• Independently manage routine and moderately complex account activities, prioritizing customer communications and needs
• Analyze customer data and inquiries, collaborating with internal teams to provide timely resolutions and support continuous improvement

Required qualifications

• Bachelor's degree in business, communications, supply chain, or a related field, or equivalent experience
• Minimum of three years of relevant experience in account management or customer relationship management
• Proficiency with Microsoft Office applications and ability to learn CRM systems
• Demonstrated analytical and decision-making skills within established policies
• Ability to independently manage moderately complex assignments and prioritize competing demands