Account Manager, Customer Success

Job Summary

Managing a portfolio of law firm clients, the full-time salaried Account Manager, Customer Success will provide personalized service, coordinate deposition orders, and collaborate with Account Executives to enhance client relationships in a remote setting.

Key responsibilities

• Serve as the primary day-to-day contact for assigned firms, ensuring tailored service based on their preferences
• Collaborate with Account Executives to align on account priorities and address client concerns
• Oversee quality checks for deposition orders and manage scheduling requests to meet client deadlines

Required qualifications

• 3+ years of experience in account management, customer success, or customer service, preferably in the legal industry
• Demonstrated client-first mindset with a history of delivering high-touch service
• Strong attention to detail and ability to identify discrepancies in job details and scheduling
• Excellent written and verbal communication skills, especially in challenging conversations
• Ability to thrive in a fast-paced environment with competing deadlines and urgent requests