Account Manager, Customer Success

Job Summary

Managing client relationships, the full-time salaried Account Manager, Customer Success will serve as the primary contact for law firms, ensuring personalized service and operational support while working remotely.

Key responsibilities

• Deliver personalized service to assigned firms, aligning with their preferences and workflows
• Collaborate with Account Executives to address client concerns and identify growth opportunities
• Oversee deposition orders and manage scheduling requests, ensuring accuracy and timely resolution

Required qualifications

• 3+ years of experience in account management, customer success, or customer service, preferably in the legal industry
• Proven client-first mindset with a track record of high-touch service delivery
• Strong attention to detail, particularly in managing job details and scheduling information
• Excellent communication skills, both written and verbal, especially in challenging situations
• Ability to thrive in a fast-paced environment while managing competing priorities