Account Manager - East Coast

Job Summary

Owning the client relationship from start to finish, the full-time remote Account Manager - East Coast will manage a portfolio of law firm clients, ensuring engagements are on track and delivering exceptional service while collaborating with internal teams.

Key responsibilities

• Serve as the primary point of contact for law firm clients, managing all interactions and ensuring client satisfaction
• Schedule jobs, handle reschedules and cancellations, and oversee service additions while meeting client deadlines
• Collaborate with Account Executives on strategic accounts and provide proactive problem-solving to prevent issues from escalating

Required qualifications

• 3+ years of Account Management or Customer Success experience, preferably in legal services
• Proven ability to build trust with clients and communicate effectively at all organizational levels
• Strong organizational skills with the ability to manage multiple accounts simultaneously
• Experience with KPI-driven accountability, including metrics such as retention rate and churn
• Availability during core Eastern Time business hours, with flexibility for occasional evenings and weekends as needed