Account Manager, Enterprise Partnerships
Job Summary
Managing client relationships post-contract, the remote Account Manager, Enterprise Partnerships will ensure successful project delivery and drive customer satisfaction, retention, and account growth while coordinating with internal teams and stakeholders.
Key responsibilities
- Serve as the primary contact for enterprise customers, building strong relationships and acting as a trusted advisor
- Coordinate Pantone Color Institute consulting engagements and manage B2B licensing renewals and Custom Color partnerships
- Maintain accurate account plans and forecasts within CRM platforms to support proactive account management
Required qualifications
- 5-8 years of experience in Account Management, Customer Success, or Client Services
- Proven success managing enterprise-level B2B customer relationships
- Experience coordinating complex projects and stakeholder communication
- Background in supporting customer retention and account growth initiatives
- Familiarity with CRM tools for managing customer activity and forecasts
Complete Job Description
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