Account Manager II
Job Summary
Owning a portfolio of strategic client relationships, the full-time remote Account Manager II will manage onboarding, retention, expansion, and renewal processes while serving as the primary point of contact for clients and ensuring their satisfaction with AI-powered sales and marketing solutions.
Key responsibilities
- Act as the primary point of contact for strategic accounts, managing the full account lifecycle from onboarding to renewal
- Identify and lead upsell and cross-sell opportunities within existing accounts, maintaining visibility in the CRM
- Proactively manage the renewal process and deliver quarterly business reviews connecting agent performance with revenue outcomes
Required qualifications
- 4+ years in account management or a client-facing revenue role, preferably in a SaaS or AI-powered product company
- Proven track record in building post-sale relationships and navigating complex customer organizations
- Hands-on experience with CRM systems such as Zoho, Salesforce, or HubSpot
- Ability to read and present performance data effectively in client-facing settings
- Experience identifying and closing upsell or expansion opportunities within accounts
Complete Job Description
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