Account Manager - Retention

Job Summary

Maximizing customer retention and satisfaction, the full-time remote Account Manager - Retention will manage a portfolio of accounts, focusing on renewals, growth strategies, and customer advocacy to drive revenue objectives.

Key responsibilities

• Manage account renewals and expansions, serving as the primary contact for customer satisfaction initiatives
• Develop and implement proactive strategies to mitigate churn and enhance customer engagement
• Act as a trusted advisor, coordinating resolutions for customer issues and collaborating with internal teams to ensure satisfaction

Required qualifications

• 3-5 years of experience in account management or customer success, preferably in a SaaS environment
• Proven ability to drive renewals and retention through consultative practices
• Experience with CRM platforms, particularly Salesforce
• Analytical mindset with a track record of leveraging data for decision-making
• Strong relationship management skills and the ability to handle multiple priorities effectively