Account Operations Director

Job Summary

To oversee the operating engine of a large, multi-site facilities management account, the full-time Account Operations Director will manage client governance cycles, financial operations, and service provider performance while working remotely.

Key responsibilities

• Own the account's client governance cycle, including operational meetings, reporting, and client presentations
• Manage invoicing operations and lead process improvements in collaboration with finance and consulting partners
• Ensure data accuracy across systems and build KPI dashboards to provide insights on account performance

Required qualifications

• Bachelor's degree preferred with 8-12 years of relevant experience in facilities management or account operations
• Experience managing client governance for large, multi-site accounts, preferably in transportation or government sectors
• Proven ability to deliver results through matrixed teams and cross-functional partners
• Competence in applied AI, with experience in building and maintaining AI-assisted workflows
• Advanced Excel skills and working knowledge of CMMS platforms and financial systems