Account Operations Manager
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Job Summary
Owning the lifecycle from contract to billing, the full-time remote Account Operations Manager will manage account transitions, ensure accurate billing processes, and implement automation to enhance operational efficiency across cross-functional teams.
Key Responsibilities:
- Oversee account transitions and decommissions, coordinating across Sales, Finance, and Customer Success
- Manage contract-to-billing processes, ensuring data accuracy and resolving discrepancies in real-time
- Track change orders and pilot operations, driving timely decisions to prevent revenue delays
Required Qualifications:
- 3-6 years in an operations role within Revenue Operations, CS Operations, Implementation, or Commercial Operations in B2B SaaS or healthcare tech
- Proficiency in Salesforce and experience with project or workflow management tools like Monday.com or Asana
- Ability to manage complex, cross-functional processes and be accountable for outcomes
- Experience in senior living, multi-site healthcare, or a similarly complex B2B environment is advantageous
- Strong interest in AI and automation, with a proactive approach to process improvement
Complete Job Description
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