Account Operations Manager

Job Summary

Providing hands-on support for team and client operations, the full-time remote Account Operations Services Manager will manage external reinsurance reimbursement, oversee internal TPA and PBM operations, and lead process documentation to enhance relationships with stakeholders.

Key Responsibilities

• Evaluate existing processes, document gaps, and implement solutions to support channel partners and internal stakeholders
• Participate in process reviews to identify bottlenecks and develop scalable solutions that contribute to business growth
• Support Account Management and Implementation teams to ensure smooth onboarding for new and renewing brokers, customers, and members

Required Qualifications

• Proficient in Microsoft Office Suite (Outlook, PowerPoint, Word, Excel)
• Strong analytical skills with attention to detail
• Experience in customer service with a focus on engagement and follow-through
• Ability to work in a fast-paced environment with excellent project management skills
• Experience working autonomously and as part of cross-functional teams